Firstly, is the expectation that in a time of emergency, people will visit the website to get the number for ‘000′ or the number to text ‘106′. Not sure I understand its purpose. Also what does the front cover of a directory book and news on whitepages have to do with community engagement?

An example of a useful social engagement for a time of crisis is a mashup co-ordinated by @rexster found at http://www.builditback.org. He identified a need to collaborate a huge amount of existing information from all over the web and from different agencies for the Victorian Bushfire Recovery. Its now all in one space and logically organised from how to prevent a fire, how to get building approval and safety & prevention.

To make your engagement more useful, instead of creating another source of information, link existing sources together, and present in an interactive directory.