Speaking Sensis

Sock's back. This year we’ve let him loose in the 1234 Call Centre and after being locked in a bottom draw for the past three years he’s determined to make up for lost time.

He exploded (quite literally) onto our screens in 2007 and now he’s back! He’s Sock, 1234’s green, keen information machine. This year we’ve let him loose in the 1234 Call Centre and after being locked in my bottom draw for the past two years he’s determined to make up for lost time.

In 2007 you may remember Sock launching out of an old chest and a laundry dryer before he caught a rash and needed plenty of recuperation in 2008.

Now our gregarious garment has decided that action speaks louder than words. Rather than telling people about the benefits of 1234, Sock is on the front line, providing answers to customers who call or text 1234.

Sock loves working in the 1234 Call Centre and will stop at nothing to impress his new boss, Ryan. Although Sock’s dedication to 1234 customers is unwavering, his cheeky personality remains unchanged from his early days and he wreaks havoc at the Call Centre much to Ryan’s dismay.

Sock is the brain-child of White Pages® Marketing Manager Nick Winbanks and the team of advertisers at DDB Melbourne.

He is a fantastic medium for communicating the benefits of 1234, which is a difficult service to promote as it has no tangible product.

Keep an eye out for Sock as he decides that pens are redundant for Telstra customers looking for answers on the move. And later in the year he takes his dedication to the job even further forsaking his sweet tooth in the process. 

If you have missed the ads and just can’t wait for them to appear, you can view them on the 1234 YouTube site.

With the end of the year almost upon us, Sensis’ CEO, Bruce Akhurst, provides his first bi-monthly update.

Hi.

I thought it might be good to end the year by starting something… a regular report that I hope will give you a deeper insight into how Sensis is working to improve the value we offer all Australians.

New ways to help you find, buy and sell
Sensis is committed to helping you find, buy and sell. Our services help you find the suppliers you need right when you need them. In doing this, we help thousands of local businesses find their lifeblood – customers.

Our innovation programs reflect this commitment. How can we make our services simpler and more informative for buyers? And how can we build the value and simplicity of our advertiser services?

On this front, we’ve been particularly busy in the last few weeks. We launched the White Pages® app for iPhone recently. I was very happy to see that it reached the #1 free app in Apple’s App Store very quickly. This caps off an exciting quarter for our mobile sites, with usage growing off the scale. We launched White Pages® Mobile four months ago and it’s already delivering over 400,000 visits a month¹. At about the same time, we also launched the Yellow Pages® iPhone app. Since then, Yellow Pages® Mobile usage has more than doubled to over 650,000 visits a month²… in just a few months!  Clearly, Australians are connecting with these new generation mobile services and that’s great for advertisers. Our network strategy means that Yellow Pages® advertisers – print and online – can be searched through mobile and therefore can benefit from mobile usage growth.

We’ve also recently commenced delivery of the 2009 Yellow Pages®. This year’s book includes a more informative front cover and an expanded information section. Both of these enhancements were specific requests from Australians who participated in research we conducted earlier this year.

In Yellow Pages® Online, we’ve recently launched a new advertiser product – Purely Mobile Business, or PMB. PMB is designed for mobile businesses, like mobile mechanics, looking to reach out to customers in the areas they service.

We also recently launched Category Search, which is a new product that lets advertisers combine Voice, Whereis® and Citysearch® advertising into a single, easy to use product. Response has been strong, with hundreds of customers choosing Category Search in just a few weeks.

The Whereis® team has just released 3D City Maps for GPS to sat nav equipment manufacturers. 3D City Maps bring the Sydney and Melbourne CBD areas to life by providing a real-time 3D city-scape. 3D City Maps should be launched in popular GPS units shortly, and more cities will be ‘3D’d’ in the near future.

Finally, MediaSmart – our online and mobile display advertising business – has released new targeting capabilities. Working closely with Telstra, we’ve developed a segmentation capability that ensures mobile display advertising is more relevant and targeted for both mobile users and advertisers… like helping a major bank deliver specific branch manager contact details to customers mobile phones based on their location. This is a genuinely unique capability and I’m pleased to say the support from marketers has been fantastic.

In the field
Right now, our Yellow Pages® regional and local consultants are out talking to advertisers, as are our White Pages® consultants. We’ve been backing them up with new products, comprehensive training and a much stronger focus on engaging with local communities.

This local focus led to the opening of a new office in Penrith on November 10 (with offices in Ballina and Coffs Harbour also opening soon). We were really pleased to open Penrith by announcing a new community partnership with Great Community Transport. At the same time, we’ve been increasing our support for local businesses by regularly sponsoring and speaking at local events – over 80 in the last few months.

1.5 million calls… and counting
If you ever wanted proof of the value of Yellow Pages®, here it is. As you may know, we’ve been running a metered ad program for two years now. This program helps advertisers track the number of calls they receive from Yellow Pages® print.

In January, we began monitoring the phone calls delivered by Yellow Pages® print to a small cross-section of display ad customers (a sample of less than 1% of our total customer base). By early November, the number of calls delivered to these customers by Yellow Pages® print passed the 1.5 million threshold!

Imagine how many valuable phone calls Yellow Pages® is delivering to all our advertisers. Imagine how many more enquiries there are when you add people who are bypassing the phone and visiting the store or office. And imagine how that number could grow even further if you included all the other Sensis and third party online, mobile and voice services that form the Yellow Pages® network.

Interesting movements in the advertising market
Recently, we’ve seen some interesting movements in the media sector. The September quarter IAB report showed 3.3% growth in the online advertising market compared to the September quarter last year³. While this is a marked slowdown on last year, the results were really buoying for Sensis, as they show we are growing our share of the market.

Another interesting observation comes from our Adstream business. Adstream sits at the centre of the ad industry by helping marketers, agencies and media outlets, like TV, radio and newspaper publishers, manage and distribute their ad content. We’ve seen renewed growth in enquiries to Adstream recently. Could this mean the ad industry’s on its way back?

Our people have spoken
The other day, we received the results of our latest employee opinion survey. This is a global survey undertaken by Towers Perrin and it covers some of Australia’s, and the worlds, largest companies. In the latest survey, Sensis exceeded the Australian norm (the average of all Australian companies) in every category. Our results also benchmarked well among the world’s best employers, with results in a number of categories exceeding global norms. This is fantastic news. We work hard to ensure Sensis is a great place to work for our present and future employees. These results tell us we’re on the right track.

Sensis Sustainability Report
Finally, if you’d like to know more about Sensis’ strategy, operations, performance and impacts, I’d recommend you check out the 2008/9 Sensis Sustainability Report, which has just been launched. You can download it today from our newly upgraded corporate site.

Until next time
So that’s it for now. Have a happy, relaxing and safe Christmas and New Year. I’ll be back to you with a further update in February. In the meantime, thanks for all your support. You can rest assured we’ll be pulling out all stops to keep improving our value to you.

1: Omiture Site Catalyst, November 2009;
2: ibid
3: PriceWaterhouseCoopers, Internet Advertising Bureau Online Advertising Expenditure Report, quarter ended September 2009.